Terms and Conditions
Business Name: Dear Hazel
Location: New South Wales, Australia
Welcome to Dear Hazel! These Terms and Conditions govern your use of our website and purchase of our handmade products. By ordering from us, you agree to these terms—please read them carefully.
1. Products
All our items are handmade using upcycled or sustainable materials. As such, slight variations in colour, size, or finish may occur—this is part of their charm and uniqueness.
2. Ordering & Payment
- All prices are in Australian Dollars (AUD).
- Orders are confirmed once payment is received in full.
- We reserve the right to cancel orders at any time.
3. Shipping
- We ship Australia-wide (and internationally upon request).
- Standard orders are processed within 3–5 business days.
- Delivery times vary by location and shipping method.
- We are not responsible for delays caused by third-party postal services.
4. Returns & Refunds
We comply with Australian Consumer Law. If your item is:
- Faulty or damaged, we’ll offer a repair, replacement, or refund.
- Incorrect, we’ll fix the issue promptly at no extra cost.
We do not accept returns for change of mind due to the handmade nature of our products, but please reach out—we’re always happy to help where we can.
5. Custom Orders
Custom orders are final sale and cannot be returned unless faulty. Payment must be made before work begins. Please allow extra time for production.
6. Intellectual Property
All content, designs, and images on our site are the property of Dear Hazel. You may not use or reproduce them without permission.
7. Privacy Policy
We respect your privacy. Any personal information you provide is used only to process your order and will never be sold or shared. For more, see our [Privacy Policy link if you have one].
8. Contact Us
If you have any questions or concerns, please reach out:
Email: [email protected]
Insta: _dearhazel_